We met Nathan a year ago and were so impressed by his knowledge of the cars he had for sale that we decided the next car we bought would be from him. It was several months before he had the vehicle we wanted, but since purchasing our BMW from Nathan we haven't been disappointed. The car is everything he promised, and he was wonderful, before, during, and after the sale. We have called him several times to ask questions, and he has always been courteous and helpful. We have dealt with numerous car dealers over the last 30 years, and Nathan is the only one we can truly say we walked away from feeling we got a fair and honest deal. We highly recommend him to anyone looking for a satisfying car-buying experience. We know we'll be calling him the next time we need a different car.
Dave and Marla Brown
2007 BMW 530i
I found my 335Xi online after some searching. This was my 1st BMW, Nathan was very knowledgeable and patient through the whole transaction. He was very prompt responding to all my emails and questions. It was nice to meet another genuine car enthusiast. I enjoyed the smooth transaction and the no pressure car buying experience!
Mark Norisada
Spokane, WA
2008 BMW 335Xi
The poet John Keats penned "A Thing of Beauty is a Joy Forever." I don't want to be melodramatic but this could describe your experience if you see the cars offered by Nathan Merz. They are exceptional in quality and value. And he is a pleasure to deal with. I could elaborate further, but I would simply recommend that you check for yourself.
Jim Edwards
Walla Walla, WA
2002 Porsche 996 Carrera
Nathan,
I am loving this car! I just wanted to quickly drop you a line to let you know how pleased I am with my recent purchase. Not only am I thrilled with the new 5-series but I remain totally impressed with the ease and comfort of the entire buying experience. Your knowledge of and passion for the vehicles you sell is evident and serves both you and your customers very well. Thanks again.
Jim Carey
2007 BMW 530i Sport 6-speed
Nathan,
I can truly say that it was a pleasure doing business with you. Your customer service is second to none. I appreciate your prompt returned phone calls, your weekend commitment to a sale, and most importantly, your willingness to start your day off bright and early by picking up a customer from the train station at 5:30 in the morning. It is very unheard of in today’s day and time to get those kinds of accommodations. I feel fortunate to have even purchased a vehicle from you. With your history of luxury cars and their values, I appreciate the respect and loyalty that I received. It is very obvious that you show no favoritism to whom or what you are selling. You put the customer first and back your product with 100% satisfaction. I have never seen or even imagined a vehicle as clean and well taken care of as the one I purchased from you. Again, pleasure to have met you and to have done business with you. I will go out of my way to purchase a vehicle from you again….
Thank You,
Joe & Jen McElmurry
Libby, Montana
Dear Nathan and Suzy:
Just want to share what awesome people you are and how you do your business, friendly and warm and the service is the tops, you go out of your way to please your customers and make sure they are happy and we sure are. The vehicle we bought was picked very carefully by Columbia Valley Luxury Cars and arrived so perfect to our liking. Thank you.
Greg and Kari Watkins
2008 Mercedes E350
Nathan,
I am delighted to offer a testimonial of how delighted and pleased I am with the car purchase I recently made from you. Briefly, I bought over the phone a 20 year old BMW 325i that when picked up was exactly as represented without exception. In fact it was better than I expected. You met my plane, closed the deal quickly with all arrangements made and I was on the road for a completely trouble free 3000 mile drive back to Virginia within the hour. The trip was completely uneventful with the car performing exactly as you told me it would. Further, you were kind enough to keep the vehicle for me for 6 months, 4 months later than I told you it would take for me to fly from Virginia to Washington State to get it. I found you to be extremely knowledgeable, financially stable, prompt and responsive in every respect, a dealer only in quality products and perfectly delightful to do business with. I have no reservations at all in telling anyone to deal with you as your word is better than the best contract of any dealer anywhere. Thank you again for making this experience so gratifying and enjoyable. I look forward to the next car I buy from you!
Sincerely,
Scott Orr
Williamsburg, VA
Nathan at Columbia Valley Luxury Cars really loves cars and this is expressed in the way he runs his business. Attention to detail and impressive knowledge of the different car marques made my car buying an enjoyable experience. He was in regular contact throughout the process and delivered the car as promised. To say i was impressed with the quality and reasonable price is an understatement! I know where i will be going for my next car.....now about that Ferrari ..hmm
Derek Peacock MD
Nathan,
My experience with Nathan at Columbia Valley Luxury Cars began when he contacted me after seeing my want ad online for a Silver BMW 3-Series sedan. I was Very Specific with regards to colors, options, wheels, mileage and condition of vehicle. I had been looking for an excellent condition, low mile, 06-07' bmw 330i or 335i sedan, with Navigation, heated seats, sport package, 18" factory wheels, silver with black leather interior. My search yielded many without the navigation and heated seats, and had many salespeople from dealers all over Washington and Oregon contact me and try to sell me one of their vehicles which did not meet my specific criteria.
When Nathan contacted me and thoroughly explained the process of him conducting a nationwide search to find my specific vehicle and bring it to me, I must admit I was a bit skeptical. Since I am so picky with regards to condition of a vehicle (down to how the interior smells), I was not very comfortable buying a vehicle basically sight-un-seen. This car would become the 4th bmw i've owned and have never purchases a car in this fashion before. Nathan assured me that once he delivered the car to my home, that if it was not what he represented it to be, that I would not be obligated to buy it. This obviously made me feel much more comfortable with the process. In addition, after speaking with Nathan over the phone many times, and receiving multiple emails and pictures, I realized I was working with a true car enthusiast and professional, and not just someone who sold cars. Nathan quickly demonstrated his extensive knowledge of premium cars, his passion for them once again assured me that I was working with the right person.
2 weeks and many emails later, Nathan personally delivered the 2007 BMW 335i to my door in Seattle, and it was exactly what I had asked for, and more. It was in impeccable condition, and even smelled like new! The car was priced better than the local dealers and still carried all of the same warranties. I could not be more happier with it and the service provided by Nathan and Columbia Valley Luxury Cars. I would highly recommend Nathan's services to anyone looking for a quality pre-owned car and I look forward to purchasing another in the future.
Gus and Errin Papanastasiou
Seattle, Wa
2007 BMW 335i
To Other Potential Car Buyers,
Last November I was a single female looking to buy a car with a definite criteria and price range. Not only that, I wanted it found and purchased before the end of the year. My mechanic suggested that I contact Nathan Merz at Columbia Valley Luxury Cars.
I immediately called Nathan and he arranged for me to meet him at his office to discuss my automobile description and sit down and design it on the computer. After just a few minutes we had completed the colors inside and out, the make, model and price.
Within two weeks I got a call that he had found the identical car and would be transporting it to the Tri-Cities right away. When it arrived he had it detailed and waiting for me in his indoor show room. It was perfect. There was no need to compromise on the details of the car or the price. There was no “backroom” haggling or any of that “Used Car” negotiating. It was wonderful. I felt safe in my purchase and the car has demonstrated that Nathan knows his business. On top of being an astute business man Nathan was courteous and I felt he would treat me fair.
Sherrill Savery
Kennewick, WA
Lexus SC430
Nathan & Suzy,
Buying our car through Columbia Valley Luxury Cars was the ULTIMATE BUYING experience! We waited 3-4 years to purchase our convertible sports car until we moved to a sunny climate. We gave Nathan our minimal criteria & were so excited when he came back in less than a week with a 2006 BMW Z4 3.0si with only 6K miles that exceeded our expectations with more horse power, more optional packages, & 1-1/2 years still left on the warranty! We got an awesome product for an awesome price with a timely delivery.
We have been highly recommending CVLC to all of our family members, friends, & neighbors wanting to buy ANY kind of car! You won't deal with more knowledgeable, & professional people, like Nathan & Suzy, while enjoying getting the car you've been hoping for!
Jim & Angela
Vail, AZ
Dear Nathan and Suzy,
Unexpected. That’s how I’d describe my experience with Columbia Valley Luxury Cars. When I first contacted you about helping me find a vehicle, I expected Nathan to quickly direct me towards one of the cars in your inventory. Instead, he behaved more like an automotive counselor, listening patiently while guiding my decision-making process with no pressure whatsoever. Once Nathan and I agreed he’d find me a used Mazda minivan, I expected second priority service from the dealership whose middle name is Luxury. I got just the opposite. In less than one week, Nathan found exactly what I wanted, right down to the color and the price. A few days later, when I picked up my minivan, I expected it to be used. And it was. At least according to the odometer. But it looked, smelled, and ran just like new.
I love my 2006 Mazda MPV, and I’d never dream of buying my next car from anyone else. Nathan and Suzy, thanks for being so unexpected!
Kris Jarman
My purchase experience with Nathan and Columbia Valley Luxury Cars was fantastic! Nathan helped me work through all the options and listened to exactly what I was looking for in my next car. Within a few days he found the exact car we discussed – a BMW 530 – and sent me all the specs and some detailed pictures. The car looked great and passed Nathan’s detailed personal inspection. He also made sure that the car was covered under an extended manufacturers warranty so that it would remain the perfect car for years to come.
When working with Nathan it became clear that he has exceedingly high standards when it comes to cars and the proof is in the quality of the vehicles that he chooses to sell. His description of the car and even the smallest imperfections made it easy for me to buy with confidence. The car was exactly as advertised and Nathan was kind enough to deliver it to me in person. My buying experience was easy and I would highly recommend Nathan and Columbia Valley Luxury Cars.
Dave C.
Seattle
"I went to CVLC looking to buy my first car. I was brand new to the area, had just gotten my first job, I was basically a fish out of water. I walked into CVLC and Nathan was very friendly, especially to a first time car buyer. Buying a car was a very stressful time and Nathan made it a very smooth process for me. The car I bought is fantastic! I'm so glad I bought my car from a place like CVLC where I actually didn't feel like "just another customer". I felt like a priority and they treated me like one. This is a great place to buy a car!"
Kyle Trompeter
2005 Saab Owner
Nathan and Suzy:
We had been shopping for the perfect vehicle, a comfortable luxury vehicle with a high performance motor. Nathan helped us sift through an assortment of vehicles and we were even able to test drive a few.
With Nathan's abundance of resources we found our perfect car - a BMW X5.
Nathan and Suzy made an overwhelming task a pleasant purchase experience. Not only did Nathan get us what we wanted but also the service after the purchase is reliable, honest and comforting, knowing the dealership is right in town.
Good deal, good service, good people.
We would recommend Columbia Valley Luxury Cars to friends, family and anyone we liked!
Sincerely:
Laurie and Rob Dobush
Blue Star Enterprises NorthWest, Inc.
2006 BMW X5 3.0i
Dear Nathan,
Mark and I would like to thank you for the super experience with Columbia Valley Luxury Cars. Thank you so much for working with me and providing me the exact car that I really wanted. We truly appreciate all the additional efforts that you and Suzie put in the car to make sure that our experience is enjoyable.
Coming from New York City, please understand that we both have experienced some of the best Customer Services anywhere in the world. It was both unexpected and refreshing to find that level of commitment to Customer Service here in the Tri-Cities. We must say that you went beyond the expected level of service and we are thankful for the experience.
Regards,
Ginette and Mark
2007 Mercedes E350
Nathan-
The 2006 Mercedes Benz SLK 55 AMG car that I purchased from you was flawless. Flying in from AZ to purchase a car site unseen can be a worry. However answering all my questions with the no pressure approach made it a pleasant experience. Your small "dealership if you will" rivals any Mercedes Dealer by far I've ever been to in customer service, and care. Large dealers offer little care with a purchase, and that certainly was not the feeling I got from you at all.
The car was exactly as described. Not being negative, the only issue that did turn up with wear on the tires you solved like a true professional. That quality is rare indeed. I've owned my own company for over 20 years and I can say there are few businessman left that are caring. The car business maybe perhaps the most rare to see 100% honesty. I too a man of my word have issues come up from time to time. However again you took care of the tire issue beyond what is normal. Its been near 2 mths since I purchased the car, and I've not had to do a single thing to it besides enjoy it. I got treated fairly and honestly by yourself. Will I buy another car from you being in AZ? Well all I can say is when I have the need, I'm looking you up before I go to any local new, or pre owned luxury car dealer.
You have my permission to post my telephone # on your site, in case anyone needs a reference.
Thank you again-
Michael
520-374-2626
Arizona
2006 Mercedes SLK 55 AMG
To Nathan Merz,
The car was exactly as described and I appreciate the honesty in which the car was represented. In dealing with these older Porsches, everyone likes to represent the car as
"perfect" or " excellent condition" or " needs nothing" but often with cars of 15 plus years old, that is not always a true representation of what the car is really like. Excellent condition or perfect can mean many things to different people. You gave full disclosure of the exact condition of the car and it arrived with no surprises as to the " real " condition of the car. I am still amazed at the condition of the paint on this old car, the interior etc. When we first talked and you made the statement that you know these cars and know what you are looking at when you buy one, you were just stating fact. I also liked the way that we negotiated the price to allow for the service that you so honestly disclosed that the car needed. I now have a true keeper of a classic Porsche that I plan to keep for many years and keep in as good condition as you have done with the car.
To anyone looking at a car that Nathan is selling, I can say he will represent the car exactly as it is, no embellishment of the true condition, no sales speak, no aggressive sales tactics. Just honesty, no more, no less.
It was a pleasure to do business with Nathan and I would highly recommend him to anyone.
Thanks again,
Ford Strei
Leander, TX
1991 Porsche 964 Turbo
Hey Nathan,
I just wanted to say thanks again for providing us a great car buying experience at Columbia Valley Luxury Cars! We told you what we wanted for a car and an approximate price range, and you found us a rig that was cleaner and nicer than we would have expected, for a price that was lower than other rigs we were looking at that had higher miles.
I also appreciate you educating me on the type of vehicle we were looking for and providing your recommendation based on your experience. Your service is excellent. My wife and I are excited to refer our friends and family to you for their future vehicle purchases.
Thanks again!
Zach Miller
Hometown Values Magazine
I had several options when I decided it was time to upgrade my current BMW to a newer model. I in fact tried them all.
First, I tried a trade in approach. And even though I was trading in only a four year old BMW to a BMW dealer, the car apparently was not something they were looking for, did not have the options they would have liked, or some other issue not apparent to me. In short, the money they offered was well below market price. So how to get market price?
Second I tried selling the car on my own. I posted the car in the paper, Auto trader, and Craig’s List. What I found was that I was taking calls during business meetings when I should have been focused on business, meeting people at times inconvenient to me, and really did not generate the “ground swell” of response I anticipated. In short, the car did not sell.
Third, I entered into a consignment agreement with Columbia Valley Luxury Cars. Simple paper work, in no way confusing, and Nathan and I easily found a mutually agreeable market price for the car. It sold in less than three weeks.
The results I wanted with the least amount of effort required. My third approach will now be my first. Thank you Nathan and Suzy.
Mark Blankenship
Richland WA
2003 BMW 325i
Mary Ann and I met Nathan and Suzy at a recent Benefit Dinner in Richland only to discover that they live in our neighborhood, a few blocks away. We also discovered that our next door neighbors had previously told them that I was very interested in exchanging my 2006 Miata for a black Porsche ….. any black Porsche …. as long as it had low mileage and was available at an affordable price. During discussions over dinner, I learned that Nathan and Suzy had recently taken in a graphite black Boxster on consignment and that it already had my name on it, so to speak. Mary Ann and I drove to Columbia Valley Luxury Cars the next morning and closed the deal immediately - the car was perfect. Interestingly, Nathan sold my Miata at a terrific price to my other next door neighbor the next day! A great set of experiences, as well as good deals, for all of us.
Barry Burrow
Richland, WA
Porsche Boxster
Nathan recently sold on consignment my 2004 Miata Speed. The experience was surreal. Nathan is definitely not your stereotypical car dealer. He is knowledgeable, trustworthy and a pleasure to work with. I have never bought a used car but I can guarantee if Nathan can find me the type of car I am looking for, I will be purchasing my next car from Columbia Valley Luxury Cars.
Kathy Lensink
Richland, WA
I found Nathan and Suzy on Craigslist of all places! Nathan is ready and willing to spend loads of time to help make sure you are getting what you are looking for. He does not have any “marginal” cars in his inventory and the cars have all the services records as well. He just doesn’t buy the kind of cars that you see on most car lots and will go and find what you are looking for if he doesn’t have it already. He and Suzy are a pleasure to deal with, really great people, no pressure and excellent pricing. The car is a pleasure to drive, looks great, has all the records, its in great condition…..you get the point. I highly recommend Nathan and Suzy – you won’t be disappointed.
Grant Goolsby
Richland, WA
2003 BMW 325i
When I decided to sell my Porsche, I asked Nathan what he could do for me. He told me; CVLC would detail my car, advertise nationwide, handle financials and paperwork all for a fixed percentage of the selling price. I did not have to ship my car to an auction and pay entry fees, detail fees, nor wait 3 + weeks for my money (check out Barret-Jackson consignment forms). I got what I wished and the buyer got a great car; Nathan made it happen.
Dr. HC Kayser
Last fall, I purchased a “like new” older sports car from Columbia Valley Luxury Cars. From my first glance and all the way through the sale and delivery process, Nathan and Suzy Merz orchestrated a “symphony of satisfactions” for me. I highly recommend Columbia Valley Luxury Cars.
Roger Gray
Real Estate Broker/Land Developer
Kennewick, WA
Mercedes Benz SLK230
Nate & Suzy, I again wanted to say thank-you for making me, the customer feel "special". It was truly a hassle free event having you sell our car on consignment. Jeanne and I have dealt with numerous automotive sales people over the years and have not had anything good to say until now. You and I both knew and could appreciate the car we had for sale, agreed upon a price and you took care of the rest. Our car was sold within a week and we all were pleased. Integrity in automobile sales people is difficult to find, but not with you and your organization. You and your business are recommended often by Jeanne and I when conversation turns to buying or selling fine automobiles.
I believe that Jeanne and I have made some new friends.
Regards
Ron & Jeanne
Pasco, WA
Upon looking in multiple publications for a used vehicle, I was informed about this company called Columbia Valley Luxury Cars. Being that of the very meticulous nature, it was both refreshing and reassuring that somebody else shared the quest for near perfection! Upon arriving to Columbia Valley’s showroom it became immediately apparent that they would be the supplier of my vehicle purchase. The 2003 “E” class Benz that caught my eye was near flawless and appeared new compared to the other’s like in kind that I had seen prior. Nathan’s knowledge of the European car market and keen eye for the quality used car made the purchase a no brainer!!
I would highly recommend using Columbia Valley Luxury Car for your next used car purchase. I would encourage you to check their website for the validation of my experience.
Respectfully Submitted,
Brad DeWitt
V.P. Construction Services.
Total Energy Management.
Mercedes Benz E320
Talk about a hassle free purchase of a car. What a novel experience. No pressure, nice people, excellent service, and at a good price, now that’s hard to beat these days. We hope to never have to bargain with a dealership again. It is a beautiful vehicle, even though Sharon calls it her “”Mafia Car” and has to watch real close not to get in trouble, it’s a rocket! Sharon and I will recommend your company to anyone looking for a quality vehicle.
Sharon and Ray Burg
Kennewick, WA
Chrysler 300C
This is the perfect car it is just what we were looking for! We were very happy when we went to pick up the car and it was everything you promised and more. The condition both inside and out was near perfect and the car has performed stellar now for over a year. Thanks again for your help in locating and securing the purchase, we would gladly use you again in the future and recommend you to our friends and family.
Rod and Erin
Vancouver, WA
Mercedes Benz E430
I was pleasantly surprised to discover Columbia Valley Luxury Cars while searching for a used quality sports car. I'm a buyer who aggressively researches and analyzes a vehicle prior to purchase. I do not like dealing with people who do not understand or mislead you with inaccurate information. I was immediately impressed with Nathan's knowledge and approach to selling a vehicle. He presents all the information and answers any questions without pressuring you. My experience was so favorable that I have purchased two vehicles from Columbia Valley Luxury Cars within the past six months. If you are shopping for a quality used vehicle and want an honorable knowledgeable person then I highly recommend Nathan and Columbia Valley Luxury Cars.
Bill Hall
Richland, WA
Porsche 996 & Audi A6 Quattro
Nate,
It's been about 2 months since I received my new car from you and everything has worked out well.
When I first called you in early January and discussed the type and year of the Acura, I thought it would take a month or two to connect on the right car.
I was pleasantly surprised as we talked and you mentioned an upcoming trip to Pennsylvania for an auto auction. When you called the following week with 4 potential vehicles, I knew the purchase of my MDX was going to work out well. The following day you confirmed the purchase and had the car shipped back to Washington. It was just a few weeks before we met and I had my MDX.
I considered selling my Qx4 separately, but working through you completed the process and provided a fair price for my old car.
All in all a great experience. I'll call you again when I need my next vehicle.
Thanks again,
Mike
Portland, OR
2005 Acura MDX
I consider myself a pretty well informed consumer. Especially when it comes
to a purchase as big as an automobile, I review all the literature I
consider relevant to the type of cars that fit my needs, their specs and
reviews as well as prices and value. After doing my typical research I
contacted Nathan with my preference of car. AND NATHAN DID NOT GET ME THE
CAR THAT I WANTED! Instead, he reviewed my needs and asked a lot of
questions about what I'd chosen and why and what specific things I wanted
from my ride. After doing so he assured me that he could and would get me
what I had originally planned to buy but also explained his recommendation
of a different car that fit what I really wanted BETTER AND FOR LESS MONEY
THEN MY INITIAL CHOICE! He made less money on the deal, I got more car that
I thought I could afford and I'm happier with it then I would have been with
the other option. If you want slick and self interested, go somewhere else:
If you want honest and a long term relationship with someone who's really
committed to getting you the best possible deal that he can, go with Nathan.
I'll definitely be getting my future vehicles from him.
Joe Salinas, MD
Richland, WA
BMW M3
I wanted to take a moment to let you know how happy we are with the services you provided us. I am sure that you remember my daughters desire to own a new style beetle. The fact that you found one matching our specifications and for $2000 less than we had agreed upon as a fair price should not go unnoticed. This was by far the most pleasurable car buying experience I have had, no games, no haggling, just honesty. I will definitely recommend your company to my friends and family. Thanks for being an honest person in a field not known for its integrity.
Dr. Peter Phillips
Camas, WA
VW New Beetle
Mercedes Benz E320
My experience dealing with Nathan was outstanding.It took one conversation regarding what I was looking for and within a week he had located the exact car.His knowledge is surpassed only by his desire to satisfy the customer’s needs. I was dealing from across the country so he became my eyes as well as my voice in dealing with the car owner. He negotiated a great price, established the shipping and followed up after delivery. He exceeded my expectations on all fronts. I wish all business could be done this well. Thanks Nate!
Dr Tim Brennan
Annville, Pennsylvania
BMW 330Xi
"Straightforward, honest person - very knowledgeable - one of the best"
7bogie7, online buyer
Omaha, Nebraska
Mercedes Benz E300TD- 44k original 1 owner miles
"Great Car, Great Seller"
2Dariva, online buyer
California
1991 Mercedes 350SD- 86k original 1 owner miles
"Car was exactly as described and the seller was a joy to deal with. Thanks again"
Dieselme, online buyer
Maine
1988 Mazda 323GTX- 80k original 1 owner miles
"Thanks again.......I LOVE the car.....Great seller...A++++"
Nicestrat, online buyer
Olympia, WA
1978 Volkswagen Rabbit- 30k Original 1 owner Miles
"Excellent ebayer! The auto was exactly as described! Very helpful shipping!"
Jeffreysstuff, online buyer
Wisconsin
1988 Toyota MR2 Supercharged- 50k 1 owner original miles
"Good seller, great car thanks!"
Rotary-engineering
California
1988 Honda CRX Si-41k original 1 owner miles
